What good is it to spend time and resources on a system only to replace it shortly thereafter? Quick fixes won’t solve wireless or networking problems. At ASCIO Wireless, we provide businesses with all of the necessary tools to maintain a strong wireless network infrastructure throughout the long-term. To learn more about our wireless and technical support services, please view our offerings below.
Application and networking issues may be potentially detrimental to a company, costing both time and money. To avoid any periods of network downtime or other issues, consider ASCIO Wireless as your IT partner, delivering technical support 24 hours a day, 7 days a week. Real-time wireless support, which is typically of a technical nature, is provided free of charge Monday through Friday between the hours of 7 AM and 6 PM EST. All support is provided by our highly trained and experienced network services engineers, and is conveniently available by phone at 781-762-0200 or via email at info@ASCIO-wireless.com.
On-Site Service: Network Support
Our talented, experienced radio frequency and network engineering professionals have all of the skills to expertly design cost effective wireless LANs, which includes radio frequency planning, antenna design and wireless integration within the wired infrastructure. We also have highly experience network service technicians to aid in moves, additions and other changes within a network, such as antenna alignments and troubleshooting.
ASCIO Wireless tailors network maintenance service contracts to meet the individual needs of each customer. Our network maintenance service covers a broad range, including system diagnostics, adjustment or replacement of defective modules, and tests to ensure a network design is operating properly. Terms of the contract are also broad, and can include such maintenance options as regularly scheduled preventative maintenance, network maintenance visits, emergency service calls, and customer specified response times.
At ASCIO Wireless, we provide all customers with one year return to factory hardware support, which covers costs of both materials and labor. All repairs and replacements of products are made at the discretion of the Repair Center, and also include product level (ECO) updates. The commitment lead time provides a 10 day turnaround, with products being returned to the customer in good working condition.
For those businesses in which network operation and availability is critical, the gold warranty advanced replacement program keeps them covered with real time customer support. Upon receiving an authorized RMA, ASCIO Wireless ensures a like new product is immediately prepared and shipped for next day delivery using express transportation services, such as UPS Next Day. All support calls must be received by 4 PM EST to ensure next day delivery.
Refurbish and Retest
Any businesses experiencing issues with a product may simply return it to the factory for refurbish, ECO update and repair. This process is quick and easy, with the final working product being shipped back to the business in like new condition, including all accessories, packaging and software.
Out of Warranty Repairs
If a product is out of warranty, businesses are still able to ship it to the factory for out of warranty repair. All repaired products will be delivered back to the customer fifteen business days from date of receipt. In the event that a product is not able to be repaired by technicians, it will be returned to the customer in the condition in which it was received.
Leasing and Short Term Rentals
To meet the individual requirements of all customers, ASCIO Wireless provides networking equipment leases as well as short term network hardware rentals. All leases and rentals are offered at highly competitive rates.
Open, Honest Communications
We communicate openly, honestly, respectfully, and in a timely manner. Whether through phone, email, text message, or even our specialty software packages we use, ASCIO will keep you informed.
Commitment to the customer
Customer satisfaction is our priority, thus our guarantee of service and workmanship.
All ASCIO employees are equal with their contributions to the team and it’s unified goals.
All of the tasks from design to completion is surrounded by the sense of pride and ownership of work.
Ongoing training, new procedures and policy’s implemented in an ongoing effort to be the front runner in the industry.